Company Policies and Information

Policies

Refund Policy:
Refunds are only granted within THREE DAYS of purchase. After this period, refunds will not be issued unless the item is defective or an issue was overlooked by me. (I can distinguish between a defect and intentional damage.)

Item Policy:
If an item is damaged during shipping or if you receive a defective product, you are eligible for a refund or replacement. Defects include, warps, fractures, or chips.

Reporting Policy:
If you have concerns about your shipment, CONTACT ME DIRECTLY FIRST before reporting the issue to a financial institution. Filing a report before reaching out to me will result in a PERMANENT BAN from my shop and services. If you choose to take this route, you will receive a full refund and an email notifying you of your ban. Once banned, any further emails or contact attempts will be ignored, and we will no longer do business together.

Why Do I Ban Customers Who File Reports?
I had to implement this rule due to the negative impact financial reports have on my business. Reporting me to PayPal, Venmo, or other financial institutions temporarily freezes payouts and disrupts the financial flow of my business. This not only affects my ability to produce but also inconveniences other customers who are patiently waiting for their orders or services.

If you are not confident in ordering from Big River Collectibles or cannot wait for your items, DO NOT ORDER.

Shipping Policy:

Shipping is not guaranteed between 3-5 days after purchase due to the high demand of Big River products and services.

Customer Satisfaction Guarantee:
I GUARANTEE that all customers will receive their orders and services. If a customer feels they have been ignored or scammed please email me bigrivercollectibles55@gmail.com or message me through social media.

Additional Information About Big River Collectibles:

Big River Collectibles is owned and operated by one person—Benny Elizondo, a full-time college student dedicated to producing some of the best scale model products on the market. Creating high-detail, high-quality items requires intense attention to detail and significant time. Please carefully consider both the quality of the product you will receive and the time required for its completion.

Product Advisory:

Big River Collectibles LLC is not responsible for product damage done by the customer, allergic reactions to resin, choking hazards, injuries, or death. Scale model items are not intended for children or intense play. These models ARE NOT TOYS!!!

Thank you to all customers and supporters